Terms & Conditions

Here at fbrc8 LLC, we think that 3D Printing, and the associated sales and services should be a fun, rewarding, and mutually beneficial experience for everyone. To that end, we're trying hard to keep the legalese to a minimum, and be clear, transparent, and fair in everything that we do.  We want you to be satisfied with your experience , and keep coming back as repeat customers.

In this spirit, the information below is provided to lay out some basic ground rules, so that we all know what to expect:

 

Privacy Policy

fbrc8 LLC takes your privacy seriously. As such we will not share your order history, payment details, site use, or contact information with any third parties except as necessary to operate our online presence, and fulfill and support your orders (e.g., with our eCommerce site provider, payment processors, email and helpdesk system providers, shipping companies and product vendors for warranty registration or drop-shipping purposes etc). Any such sharing will be subject to the requirement that partner companies do not re-share your data, or use it for other purposes.

In the event that all or part of fbrc8 LLC's business is sold as a going concern, we reserve the right to transfer all associated contact and order history data to the new owners to the extent that it relates to the business being acquired, and again subject to the requirement that it will only be used in conjunction with the existing business relationship, and subject to the same conditions that fbrc8 LLC itself imposed.

fbrc8 LLC or its partners may also be required to disclose information about our customers and their transactions to legal authorities, in compliance with court orders or other statutory requirements. 

 

Cookies

We use persistent ID codes (cookies) to track and analyze use of our site, and provide functionality such as the shopping cart. No personally identifiable information is included directly in the cookie, and we do not share this data outside of fbrc8 LLC other than with our e-commerce and online service partners - and solely to the extent needed to operate our online presence and support our customers. We do not cross-reference this data with any personal tracking data from other sites or sources.

In the event that you disable the use of cookies, certain parts of our site may cease to function correctly. In that case, you should contact sales@fbrc8.com to make your purchases.

 

Conditions of Use

Use of the fbrc8.com site is subject to the  following conditions, and you are implicitly agreeing to these by using our site:

  • Users must be at least 18 years of age to sign up for an account on fbrc8.com, and to place orders.

  • fbrc8 LLC reserves the right to amend its product range and/or prices at any time.

  • Some parts of the purchase process on fbrc8.com may be provided by other entities, including Shopify Inc. Those entities may impose their own terms and conditions which will also cover your transaction. Site users should pay attention to these additional conditions during the purchase process.

  • Other online services are provided by other 3rd parties on fbrc8's behalf, including Zendesk (for support ticket management), and Klaviyo (for opt-in mailing list management).

  • Item descriptions and information are provided in good faith, but no warranty is provided as to fitness for any particular purpose.

  • Clients agree to indemnify and hold harmless fbrc8 LLC and its officers, employees and business partners from all claims arising from use, or misuse of fbrc8's products and services.

  • In the event of any dispute, we will work to provide a mutually acceptable solution in good faith. However, in the event that legal action is necessary, the transaction is governed by the laws of the State of Tennessee, and disputes must be filed in that State.

 

Satisfaction Guarantee, and Returns

Sales on this site are also made subject to the following conditions, and you are agreeing to these when you make a purchase:

  1. All sales come with a 14-day money back guarantee (except where clearly noted that 'all sales are final' on individual product pages). Customers may return products for any reason within this time if not satisfied with their purchase.

  2. Items must be returned in original packaging, and in as-new condition, to qualify for a refund.

  3. In the case of defective items, the client may request either a replacement (subject to availability) or a refund.

  4. Opened packages of consumables, such as printing materials, may only be returned if defective.

  5. Original shipping charges will only be refunded for defective items, and only if a replacement is not requested.

  6. Return shipping is at the purchaser's expense, except for defective items.

  7. Customers should contact support@fbrc8.com to request a return authorization prior to returning an item. 

 

Shipping

All domestic US shipments are sent via a trackable service such as FedEx Ground, or USPS Priority Mail. 

For orders within the US, shipping is free on all orders of $75 or more. Orders less than this are subject to a $7.50 flat rate shipping and handling charge.  

Customers requiring expedited or international shipping can choose such a service at checkout; an estimated shipping cost will be displayed. In the event that the estimated cost is insufficient to cover actual costs (e.g., due to excess weight or size of a shipment), fbrc8 will contact the customer to reconfirm actual charges prior to shipping. The customer can then either choose to pay the additional amount, or cancel their order at no charge.

We aim to ship same day, Monday-through-Friday, but it is not always possible. Expedited orders placed after 4pm US Central Time are not guaranteed to leave our facility the same day.